Privacy Policy

We would like to assure you that we are committed to protecting the privacy of all our users. We will ensure that the information you provide us with is kept private and confidential, and we will only use it to provide the services you request.

Online Security

By making your travel purchase on our online booking engine, you are protected by Secure Socket Layer (SSL) technology, utilised by browsers. Through encryption, the personal information you enter, including your name, address, and credit-card information, is converted into code that is then securely dispatched over the Internet.

Data Protection

Your personal information refers to the data obtained from you in connection with the service provided. Your privacy is important to us and we promise to respect your personal information.

Information is collected lawfully, and we will do our best to ensure that your details are accurate and up to date.

We will use your personal information for the following reasons so that we can provide you with a first-class service:

• To confirm, update and improve customer records
• Identify and inform you of services that may be of interest
• Analyse and develop a relationship with you

Personal information you supply us with and the information about your use of services will only be used by Fairlight Lodge, to tell you by letter, telephone or email about services that may be of interest to you.

Information You Voluntarily Provide

When you complete a booking, sign up to our newsletter, consult with our service team, send us an email, or communicate with us in any way, you are voluntarily giving us information that we collect. That information may include either your name, physical address, email address, IP address, phone number, credit card information, as well as details including gender, location, purchase history, and other demographic information. By giving us this information, you consent to this information being collected, used, disclosed, transferred, or stored by the hotel or our third-party providers as described in this privacy policy. In the interest of your privacy, we only collect, use, and retain information reasonably required for our legitimate business interests, such as processing bookings and queries or providing you with marketing materials.

Third party providers

Our third-party providers include

• Freetobook for bookings management
• Stripe for payment processing
• Bookings.com, Expedia, Google, Trip Advisor, Hotels.com, Agoda and other bookings search engines.

All of these collect and store data on our behalf.  

Cookie Usage

Cookies are small amounts of information that are sent to and are stored on your computer. They are used by Fairlight Lodge to identify you when you visit the site, and to make your use of the site more convenient for you. If you do not wish to have Cookies placed on your computer, you can disable Cookies on your Internet browser.

Information We Automatically Collect

When you browse the website or make a purchase, we may automatically collect information about your visit by using cookies. This information may include your device type, browser, IP address, how you came to the website or how you interacted with the website. This information may be used to monitor or improve website performance or deliver targeted advertising. Information from the cookie alone generally will not identify you personally and we will not use this information in connection with any personally identifiable information you have provided.

Information We Share with Third Party Providers

• We may share your personally identifiable information with service providers including
• Payment processors for secure credit card payment transaction.
• Hosting services.
• Email service providers to send you emails pertaining to your booking. Such providers may send emails of a marketing nature if you have agreed to receive such newsletters and will track some performance indicators, such as open and click rates.
• Advertising partners who may use email address, cookies, and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our website and other sites to provide you with targeted advertising based on your browsing activities and interests.
• Our business partners, suppliers, and sub-contractors, for the performance of any contract we enter into with them. We may also share your data with analytics and search engine providers that assist us in the improvement of our website.
• Legal authorities when we believe in good faith that we are lawfully authorised or required to do so or when necessary to do so to protect the rights and safety of Fairlight Lodge employees and users from fraudulent, abusive, inappropriate, or unlawful use of our services.
• In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition, or in any other situation where personally identifiable information may be disclosed or transferred as one of the business assets of Fairlight Lodge.
• Information that is aggregated or anonymised that does not directly identify you.

How we Protect your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction, considering the risks involved in the processing and the nature of the personal information.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit card information you supply is encrypted via SSL Secure Socket Layer technology. If a security breach causes an unauthorised intrusion into our system that materially affects you, then Fairlight Lodge will notify you as soon as possible and later report the action we took in response.

Access to Personally Identifiable Information

If your personally identifiable information changes or you wish your information to be removed from our records, you may update or delete it by emailing Fairlight Lodge. We will give you access to your personally identifiable information that we hold within 30 days of a request to access.

How Long Personal Data is Kept

We will retain your information for as long as required to deliver your service, agreement or resolve any issues, or until advised not to. Please note that we cannot always delete records of all historical data. For example, we are required to retain certain records for financial reporting and compliance reasons.

Third Party Websites

Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.

Our website includes links to other websites, whose privacy practices may be different from ours. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Changes to Privacy Policy

We may make changes to this privacy policy, which come into effect upon updating this page. We recommend reviewing this privacy policy, so you are aware of any changes that affect what you are consenting to by interacting with the website, submitting a query, making a booking, or otherwise interacting with Fairlight Lodge.

CCTV

In the public areas of Fairlight Lodge and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of Fairlight Lodge and security for all its Clients and staff. For further information regarding the hotel’s CCTV application should be made to the General Manager.

General Notice

Fairlight Lodge strives to ensure that the Contents of this site are accurate and reliable. However, Fairlight Lodge and its agents are not infallible, and errors and/or omissions may sometimes occur. Therefore, Fairlight Lodge disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and therefrom, including, without limitation, as to the merchantability, non-infringement of intellectual property, or fitness for any particular purpose.

Fairlight Lodge does not warrant the accuracy, currency, or completeness of the contents, including, without limitation, any information relating to prices or availability. Fairlight Lodge will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current, or prospective visitors of this Web site.

This notice was last updated on 21^st March 2021.